Royal & SunAlliance has set up two advisory groups to provide feedback from brokers on products and services.
The committees, with 10 members each, involve a diverse range of independent brokers, Royal & SunAlliance’s national manager intermediaries Mike Handcock says.
One held it inaugural meeting three weeks ago and the second will meet for the first time tomorrow.
A third group involving tied agents has been running for 18 years.
Broker committees are common in the industry and Royal & SunAlliance has formed them before.
Handcock declined to say what issues were raised at the first meeting before the company had time to review them and report back to members.
"But what I can say is that there were no surprises for us. A lot of the feedback was about things we are already doing that they are happy with and they want more of."
He dismissed suggestions of disquiet among brokers about decisions made by Royal & SunAlliance’s underwriters.
"Those issues never even came up. It was never even mentioned and I will be surprised if it is tomorrow."
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