It’s time to counter bad press
Tuesday, July 28th, 2009Yesterday we held the ASSET Magazine Insurance roundtable. This is where we get together a group of people from various parts of the life industry to discuss current issues.
I wasn’t going to discuss this until a little closer to when we publish the Round Table discussion in ASSET.
However an item on TV3’s Campbell Live last night picked up on one of the issues discussed.
The issue is simple – the public perception of life insurance and risk advisers.
On Campbell Live there was a piece getting stuck into Sovereign for not paying a claim made by a guy who was dying of prostate cancer.
It seems the key issue is the man had failed to disclose a number of important conditions when he filled out the application form.
What was fascinating is that although Sovereign’s clinical director John Mayhew tried to put the case, it was impossible to make any headway as Campbell clearly didn’t understand how life insurance works. Rather he played on a strong emotional line: How can you deny paying a claim to a man who is dying?
This isn’t the only example of bad press for life insurance. The whole financial sector took a hiding in the Sunday Star Times this week when it published results of a survey. The key point, and it is little surprise in this market, is that there was little trust of the either advisers or the firms who provide investment and insurance products.
Perhaps most galling was a comment no one trusted insurance advisers anyway so it was no surprise there wasn’t a positive public perception.
When things go wrong it makes headlines. It’s really easy for the media to be critical of life insurance.
Also when things go wrong there are plenty of willing outlets for the story where it is current affairs shows like Campbell Live or Fair Go.
The point is that the media totally ignore the great work life insurance plays and the thousands of claims they pay out each year worth many millions of dollars.
What the life insurance industry needs to do is get out and sell its good news story. It has a great story to tell. It has thousands of people who have benefited from having life insurance.
It’s time the industry put aside its differences and works together to get the facts out there.
The sooner it happens the better it will be for everybody (except the uninitiated who want to tell sensationist stories).


