Items in stock will be despatched, wherever possible, within 3 working days of receipt of your order unless indicated otherwise, provided payment is by Visa, Mastercard or American Express. Orders paid by cheque will be despatched when your cheque has been cleared.

GST
All prices are quoted in New Zealand dollars and exclude GST. If your order is placed from within New Zealand, GST will be added to the price at the checkout. Orders placed from overseas do not have GST added to them.

Deliveries within New Zealand
Deliveries within New Zealand are sent by mail or courier - you get to choose which when you place your order.

Deliveries outside of New Zealand
International orders are charged in New Zealand Dollars, converted at the exchange rate prevailing at the time the payment is processed by the bank. The cost of shipping to destinations outside New Zealand varies. A standard flat fee is added to your order at the time of placement but an additional charge may be made to cover the cost of shipping if it exceeds this amount. Import duties and taxes you may be liable for are not included in the purchase price and are your responsibility, if imposed by the country in which you take delivery of your purchase. Some goods may not be available for purchase from some countries. If this is the case we will contact you to let you know.

Track the status of your order in real time
If a product is out of stock we will let you know - and tell you when you can expect delivery. You can track the status of your order at all times by logging in to your account with your ID and password and clicking on History.

You are welcome to return damaged and faulty goods.
Should you wish to return an item, please email us at shop@goodreturns.co.nz with the order number in the order confirmation email we sent you, and a description of the problem. We will let you know how to return the item. The cost of returning the goods is your responsibility.

Returns and refunds
You can return any faulty or damaged goods within a week of receipt and we will replace them, subject to the following conditions. If a replacement cannot be made, we will fully refund your payment.

Software<
If you have problems loading software please email us at shop@goodreturns.co.nz. If the product is defective we will replace the item with an identical, functioning one. Software loaded and found unsuitable cannot be returned, so if you are not sure if it's right for you please ask us before you open the box. You can download trial versions of many of our software products to eliminate this risk - see detailed information about each product.

Consumer Guarantees Act
Tarawera Publishing Ltd complies with all obligations under the Consumer Guarantees Act.

Cancelling your order
You can cancel your order prior to it being despatched by emailing us at shop@goodreturns.co.nz, quoting your order number and reason for cancellation.