ISO - Complex Income Protection Claims
25 September 2012
Louise Peters, Manager Legal and Financial Adviser Complaint at the ISO Scheme and
Christina Gibson, a senior Case Manager at the ISO Scheme.
Louise has more than 15 years legal experience working in the financial services industry and
Christina has 7 years experience at the ISO Scheme.
This master class webinar is designed for experienced advisers and staff of product providers
dealing with complex income protection claims.
Using examples from income protection complaints considered by the Insurance & Savings
Ombudsman Scheme, this webinar will discuss common issues such as:
• Applying definitions of “occupation”; and
• Calculating the benefit; and
• How the ISO Scheme approaches income protection claims; and
• Ways to avoid road blocks.
Event date/time11am - 11:45am
Event contact information
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