Financial Services Complaints Ltd has announced it will reduce its annual fees by 10% for the next financial year.
Chief executive Susan Taylor said it was a result of a cash surplus due to membership growth.
"As a not-for-profit it is important that the fees we charge reflect our costs and that we are not making our participants pay more than they need to for our services."
She said the board hoped continued growth would mean further fee reductions were possible in future years.
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