ANZ's managing director of retail banking, Kerri Thompson, has been appointed to the new position of managing director Bancassurance and Customer Experience, ANZ Wealth, reporting to ANZ Global Wealth chief executive Joyce Phillips.
“We created this role to help us further transform the way in which we engage with our customers and deepen the relationships we have with ANZ’s existing customer base," Phillips said. "Kerri is an experienced executive with a track record of growing businesses and has a strong focus on building customer relationships.”
She has been in the current role since March 2010, during which time ANZ has significantly increased market share in key products and improved customer satisfaction. Prior to joining ANZ, Thompson was a senior executive at General Electric and Commonwealth Bank of Australia.
Thompson will be based in Sydney and will commence in the role on December 2.
An announcement regarding ANZ’s managing director retail New Zealand will be made in due course.
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