Heartland Seniors Finance, formerly Sentinel, has been accredited under Consumer NZ’s Consumer Trusted business programme.
To become Consumer Trusted, a business must meet Consumer NZ’s strict code of conduct that focuses largely on consumer law such as the Fair Trading Act and Consumer Guarantees Act. A business must show it exceeds the minimum requirements of the law.
Heartland Seniors Finance requires borrowers obtain independent legal advice and strongly recommends they get independent financial advice to ensure they are well informed. It also guarantees continued ownership of the property, equity protection options and a 30-day cooling-off period.
“This type of financial product is not widely available in New Zealand," Consumer NZ general manager – business Derek Bonnar said. "We assessed the Home Equity Loan carefully and were impressed with the commitment Heartland Seniors Finance had made to delivering an excellent customer experience and to ensure customers were kept well informed.”
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