Milford’s KiwiSaver Plan is the 2018 Consumer NZ People’s Choice award winner, receiving the highest score for KiwiSaver customer satisfaction in Consumer NZ’s most recent survey.
To determine the winner, Consumer NZ surveyed a representative sample of the public on how satisfied they were with their KiwiSaver provider. Covering factors such as fund performance, customer service and communications. Milford’s 80% customer satisfaction score was well ahead of the second-place provider which scored 71%.
Overall, Consumer NZ’s survey found just 52% of KiwiSaver members were happy with the service they received from their provider. The survey also found people were more likely to be satisfied if they hand-picked their provider, rather than staying in a default scheme.
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