Cigna plans OnePath changes

Cigna has revealed a suite of changes, including product enhancements and updates to the application process.

Friday, April 12th 2019, 4:30PM

Simon Tohill

Simon Tohill, Cigna New Zealand head of strategy, product, and integration, said the changes were part of the organisation's commitment to providing the best quality products and services to its customers.

“Since we completed the transaction to acquire OnePath last year we have worked hard to better understand the needs of our customers and advisers. We have listened – and are excited to release some initial product changes.

“This is just the first phase of enhancements we have planned to roll out over the next 12 to 18 months, with these and future improvements, our focus will always be to ensure that both advisers and customers find us easy to deal with, while we keep up with changing needs.

“More changes are on the way, and will follow the upgrade of our back office administration system as we continue to integrate the OnePath business operations and separate from the ANZ,” he said.

The standout changes include:

"Whenever we make enhancements to our product suite we pass these back to our customers. We do this according to the policy enhancement benefit included in policy documentation.

“This means that if our customers ever need to make a claim they will be assessed using the policy wording that provides the most favourable outcome.” Tohill said.

“Delivering great customer outcomes is paramount to all we do. Driving these changes is our continued focus on ensuring our customers have the right cover to meet their changing needs – both now and into the future. We look forward to releasing more enhancements in the coming months."

All changes are effective from April 8.

Tags: Cigna OnePath

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