NAB, which is headed by New Zealander Ross McEwan, says the bank will provide a unique level of education and accreditation for its workforce in what will be an industry first in Australia and New Zealand.
“It’s time to raise the bar in banking professionalism and NAB will lead the way,” McEwan said.
Run in partnership with Financial Services Institute of Australasia (FINSIA), the program will go above and beyond the industry standard and give NAB bankers and all support function colleagues formal qualifications to carry forward throughout their careers.
A BNZ spokesman said the bank will be rolling this programme out to its people in April 2021. It is a globally recognised formal qualification by the Financial Services Institute of Australasia.
"It will be available to everyone at BNZ, not just frontline staff."
“We want the very best bankers in Australia, and globally, to be at NAB. That's how we will serve our customers well. Every one of our 34,000 colleagues will take part in this program,” McEwan said.
“By lifting the quality of service we provide and setting clearer, more consistent expectations of conduct, NAB will raise the bar for professionalism within the financial services industry.”
McEwan said that the qualification was designed for NAB colleagues to build their skills, capabilities and confidence, in order to best serve customers.
“This qualification will be the cornerstone of a career pathway. It will include the fundamentals of banking – getting the basics right which I’ve said from day one at NAB is so critical to serving our customers well – and the skills and expertise for supporting customers in good times and tough times, which will be needed in a post Covid-19 world,” McEwan said.
“We support the critical work which FINSIA does for our industry, as the leading professional body for financial services across Australia and New Zealand. Raising the bar of professionalism in our industry is a shared goal that will be best achieved together,” he said.
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