Partners Life has become the first life and health insurance company in New Zealand to go live on a purpose-built end-to-end SaaS core platform for life, accident and health insurers.
The Fineos partnership replaced the Partner's existing system. Fineos says its platform will give giving Partners Life unparalleled operational and customer service benefits.
It includes a market-tested, pre-configured business and regulatory content pack for the region. Internally, the company will experience improved risk controls and claims management workflow covering life, TPD, trauma, income protection and medical products.
This launch is the first stage of the company's claims transformation journey, with medical claims debuting on the Fineos Platform later this year. It lays the foundation for the final stage where Partners Life clients will have access to digital self-service and elevated customer service.
Partners Life chief of operations Daniel Walker said; “Our clients, who are already managing health difficulties, will have an easier time accessing their benefits because of our digital transformation, and our employees are able to dedicate more time to helping them because of the benefits of automation brought by Fineos.”
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