by Kerry Meadows-Bonner
Partners Life has claimed this year's top spot for life insurance company of the year for the first time since 2015 at the ANZIFF awards.
In what was a tight category, Partners Life was praised for its progressive model and attention to customer needs along with other commendable achievements.
The organisation impressed judges with its commitment to technological advancement which enhances the customer journey and set a benchmark for client care.
Partners Life’s outstanding customer focus was evident in its forward thinking strategy of utilising data-led research and digital initiatives to create sustainable customer outcomes.
They were also applauded for its ability to attract talent in what was a tough year in addition to on-going learning and development programs, employee entitlements and commitment to diversity and inclusion contributing to high retention rates, strong staff engagement and a low rate of attrition.
Chief customer engagement officer, Kris Ballantyne says they are incredibly proud of the recognition and leadership that has been shown over the last few years.
“The recognition of what we’ve done today is just the start for us.”
The company’s ESG data is prioritised as a key factor in its daily values and operation with upcycling, responsible energy use and community initiatives all contributing to positive outcomes.
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