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DESCRIPTION:Do you have a complaint to resolve and when would you pay compe
 nsation to a client?\nThis week we consider the decisions and process that
  you might go through when there is a complaint that you cannot resolve am
 icably and how to manage the outcome.\nWhile keeping in mind good client o
 utcomes\, we also have the ethical conversation with ourselves about what 
 is the &lsquo\;right thing&rsquo\; to do when you hit a crossroads and nee
 d to settle a complaint. Sometimes that is financial compensation.\nWe may
  not always agree with the outcome but there&rsquo\;s a point at where we 
 need to move on professionally.\nHear from our expert panel as we discuss 
 recent cases and examples of decisions made.\nJoin us to learn more on our
  last webinar for 2022.\nPanel Joining us\nSusan Taylor &ndash\; Financial
  Ombudsman and Chief Executive Officer &ndash\; FSCL\nRupert Gough &ndash\
 ; -Industry expert\nMichaela Hunter &ndash\; Senior Manager\, Governance\,
  Conduct and Quality &ndash\; Fidelity Life\nJane Arnott &ndash\; The Ethi
 cs Conversation\nHow do I join the webinar series? Zoom Link&ndash\; simpl
 y click on the link to register for the series\nCan I ask questions during
  the webinar? Members will be provided the opportunity to ask questions vi
 a the written &lsquo\;chat&rsquo\; function or the Q &amp\; A tab.\nWhat i
 s the cost? Free for Financial Advice Members and $50+gst for non-members.
 CPD\nCPD will automatically be applied to member&rsquo\;s accounts within 
 10 working days after the webinar. If you are not a member and would like 
 a Certificate of Attendance\, please indicate on the webinar registration 
 page.\n
DTSTART:20221130T000000Z
DTEND:20221130T000000Z
LOCATION:Webinar
SUMMARY:Bring in the Experts Webinar Series - Financial Advice New Zealand
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