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PRODID:-//Tarawera Publishing//NONSGML kigkonsult.se iCalcreator 2.8//
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UID:event-2451
DTSTAMP:20151104T000000Z
DESCRIPTION:Workplace Savings NZ &amp\; Women in Super are pleased to invit
 e you to hear from our guest speaker Susan Taylor\, CEO\, Financial Servic
 es Complaints Ltd. The Value of Complaining - an Insight In 2010 Financial
  Services Complaints Ltd (FSCL)\, an independent external dispute resoluti
 on scheme\, opened its doors for business with a small amount of working c
 apital and 300 members.\nFive years later FSCL has grown to be the largest
  scheme with over 6\,000 members and has formally investigated over 600 co
 mplaints and received more than 7400 consumer complaints and enquiries. Su
 san Taylor\, FSCL&#39\;s CEO\, will share with you her insights from 5 yea
 rs of complaint investigation\, common causes of complaints (including cas
 e studies)\, the lessons that can be learned\, and why complaints should b
 e embraced\, not feared.\n
DTSTART:20151104T000000Z
DTEND:20151104T000000Z
LOCATION:The Northern Club\, 19 Princes St\, Auckland\, Auckland
SUMMARY:Workplace Savings NZ & WiS Industry Breakfast - Auckland
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