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PRODID:-//Tarawera Publishing//NONSGML kigkonsult.se iCalcreator 2.8//
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UID:event-2452
DTSTAMP:20151105T000000Z
DESCRIPTION:Workplace Savings NZ &amp\; Women in Super are pleased to invit
 e you to hear from our guest speaker Susan Taylor\, CEO\, Financial Servic
 es Complaints Ltd.\nThe Value of Complaining - an Insight In 2010 Financia
 l Services Complaints Ltd (FSCL)\, an independent external dispute resolut
 ion scheme\, opened its doors for business with a small amount of working 
 capital and 300 members. Five years later FSCL has grown to be the largest
  scheme with over 6\,000 members and has formally investigated over 600 co
 mplaints and received more than 7400 consumer complaints and enquiries.\nS
 usan Taylor\, FSCL&#39\;s CEO\, will share with you her insights from 5 ye
 ars of complaint investigation\, common causes of complaints (including ca
 se studies)\, the lessons that can be learned\, and why complaints should 
 be embraced\, not feared.\n
DTSTART:20151105T000000Z
DTEND:20151105T000000Z
LOCATION:The Wellington Club\, 88 The Terrace\, Wellington\, Wellington
SUMMARY:Workplace Savings NZ & WiS Industry Breakfast - Wellington
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