Article tagged with 'IFSO'
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FMA offers more insight into adviser misconduct trends
12 Aug 2025 - The regulator is cracking down on financial advisers who target vulnerable consumers after seeing a rise in misconduct cases.
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Insurance disputes reach record high
29 Jul 2025 - The Insurance & Financial Services Ombudsman Scheme (IFSO) is facing a record surge in disputes, signalling rising consumer frustration with insurers amid premium hikes and claim disputes
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IFSO goes to court to secure payment
26 Sep 2024 - In a first the Insurance & Financial Services Ombudsman has gone to court to enforce a ruling made against an adviser.
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Premiums refunded after funeral cover exceeds sum insured
01 Dec 2021 - A husband and wife have had $20,000 of funeral cover premiums refunded after making a complaint to the Insurance & Financial Services Ombudsman Scheme (IFSO).
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Insurance industry complaints on the rise
10 Sep 2021 - The latest Insurance and Financial Services Ombudsman Scheme Annual report has been released showing accepted complaints have increased by 25% across the insurance industry.
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Adviser complaints increase, IFSO says
15 Sep 2020 - A family who complained that a financial adviser was wrong to reduce his client’s life insurance cover on his instructions has had their complaint rejected by the Insurance and Financial Services Ombudsman.
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Gunn shoots off to new role
12 Mar 2020 - Financial Advice New Zealand’s learning and development manager is moving to a new role at the Insurance and Financial Services Ombudsman Scheme.
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Adviser should have stopped relationship scam, complaint says
09 Mar 2020 - A complaint against a financial adviser who facilitated withdrawals for a client caught by a relationship scammer has been rejected.
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IFSO backs adviser in misselling claim
04 Sep 2019 - A woman who claimed her mother was missold a life insurance policy by her adviser has had her complaint declined by the Insurance and Financial Services Ombudsman.
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EDRs want advisers to spread word
29 May 2019 - Advisers are being told they need to help their clients better understand the processes available to help them when problems arise.