Article tagged with 'Jon-Paul Hale'
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Embracing Change
03 Nov 2025 - Jon-Paul Hale runs the rule over insurer's change of servicing requirements.
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Trauma Cover; the good, the bad, and the ugly
23 Oct 2025 - I'm pleased to see the baton for discussion has been picked up with Steve Wright's follow-up. He's right. No product is perfect. You only have to see how ratings are calculated to appreciate that all products have some sort of gap. QPR approach this by stating 100% is the b...
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Trauma Cover: Are we thinking things through or just doing what we have always done?
10 Sep 2025 - Trauma cover is an interesting one, as its use over the years has changed and evolved.
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Modern-Day demands of income protection
27 Aug 2025 - Continuing my exploration of disability cover. Something that has been highlighted with both my own personal claims and the extensive number of claims with clients is that modern demands on disability coverage don't match client reality as well as we think.
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Service levels and transfer of workloads
24 Jun 2025 - If you're an adviser, you will have seen the challenges with provider service levels trending downwards and your admin loads increasing.
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Should FAPs be accepting signature-less policy processing
19 Jun 2025 - While signature-less processes have been a thing for one or two providers, we now have around half that will process policy changes without the need for signatures in some shape or form.
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Medical premiums and the public system
20 May 2025 - Most of you will have seen the notices advising increased premiums in the last month, ranging from 16% to 22%.
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CoFI: Is this the catalyst for changing service commissions?
06 May 2025 - The FMA has previously mentioned concern about how the incentives for policy servicing work.
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Medical premiums and the public system
01 Apr 2025 - Most of you will have seen the notices advising increased premiums in the last month, ranging from 16% to 22%.
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Should we be commoditising life insurance?
10 Feb 2025 - There's been a long-term push to simplify life insurance, which I agree with in principle. However, in practice, this has some gnarly implications that those outside the industry don't appreciate.