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Chapman returns to run ASB

Tuesday 15th of March 2011

Barbara Chapman has been appointed as the new chief executive and managing director of ASB Bank.

She will also become a non-executive director of Sovereign Assurance Company's parent company, ASB Group (Life).

Chapman has worked at ASB and was, briefly, the the managing director at Sovereign until she was seconded to ASB's parent company Commonwealth Bank of Australia five years ago.

She is currently CBA's group executive, HR and group services, and has been based in Sydney.

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@goldcard - how would you propose that a fund manager calculates the TER to include adviser fees given not all clients pay them and different advisers charge different fees, not to mention some advisors charge different fees to different clients? The advice fee gets disclosed in the adviser's disclosure statement and the statement of advice, so the client can add that to the published TER of the fund they are invested in to see how much they are paying overall.
20 hours ago First time caller
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@Ross The evidence is pretty clear on that. When advisers work in the best interests of their customers, as opposed to putting their customers into the products that pay them the most, outcomes are improved. (Makes sense doesn't it? Financial advisers go from sales people for fund companies to client fiduciaries.) It might reduce access, but does someone with $50K in a KiwiSaver really need investment 'advice'? A risk profile questionnaire or similar is a much better way to help consumers get into the right fund, i.e. move from a Balanced Fund to a Growth Fund. Why have more developed investment markets, e.g. US, UK, Canada, Aus, Netherlands etc. have banned adviser commissions from fund providers? I'd also add that there is a large group of KiwiSaver customers that are paying someone an advice fee without getting anything beyond a cursory email once a year in exchange. As @Paul says, it's 'easy money' for advisers...
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