39-minute processing, 95% claims paid, 164 new advisers trained

Partners Life is processing Quote for Alteration (QFA) documents in an average of 39 minutes - 24% quicker than paper applications, according to CEO Michael Weston.

Speaking to 700+ advisers at Partners Life’s recent roadshow, Weston also mentioned that new business processing is sitting at approximately 28 minutes. Customer wait times have dropped 15% since QFA was implemented in September.

The QFA system allows advisers to process alterations digitally for clients adjusting coverage due to financial pressure or changed circumstances. Weston noted that having a major global shareholder has been valuable for these kinds of tech investments.

"One of the benefits of having a shareholder like Dai-ichi Group is the ability to invest for the long term,” he said. “We began laying out the technology investments for what we're delivering today over a year ago.”