FSCL sees spike in overall complaints

Complaints made to FSCL have gone up in the past year but remain on the low side for health and life insurers while complaints against finance companies and lenders have dropped.

The independent disputes resolution service, Financial Services Complaints Ltd (FSCL), has released its annual report for the year 2020/21, stating that complaints received have gone up from 768 last year to 931 and the number of complaints upheld or partly upheld increased from 11 last year to 33.

According to the report, complaints made against insurers were the highest proportion of cases investigated ...MORE»

KiwiSaver in colour: why it shouldn’t be the new black Friday, October 15th, 6:00AM Over the 2020/21 financial year, KiwiSaver fired on all cylinders but, according to Mint Asset Management head of sales and marketing David Boyle, focusing just on fees could limit its future performance potential. MORE»

FMA keeps watch on advertising rulebreakers Thursday, October 14th, 10:54AM If it looks too good to be true, it probably is and the FMA wants to make sure you do the right thing by your customers and clients releasing a new guide for the advertising of financial products. MORE»

TAP offers OATs to independent advisers

After more than six months of intense testing and development, The Adviser Platform has launched a new advice tool saying it's a game-changer for independent advisers.

Over the past eight weeks, The Adviser Platform (TAP) has quietly rolled out its new Online Advice Tool (OAT), built from scratch by TAP's development team with support from advisers and compliance experts to respond to the new regulatory landscape.

TAP managing director Ryan Edwards says the key to the new software is that it integrates smoothly with TAP's customer relationship management ...MORE»

Pathfinder unpacks its Easy Crypto investment Monday, October 11th, 6:00AM  1 comment Pathfinder's John Berry says while the company won't directly invest in cryptocurrencies it is interested in solving a bigger problem - helping the world's 'unbanked' find financial security. MORE»

[The Wrap] It's time to consider the impact of regulatory change Saturday, October 9th, 1:51PM  2 comments The past week has been a big one. Fisher Funds buys Aon KiwiSaver; Cigna sold; a Bitcoin fund rolls out and FNZ picks up Hatch. While there was lots to comment on comments from a departing bank CEO are a stark warning signal to the industry. MORE»

News Bites

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Financial Advice NZ conference moves online

Uncertainty around Covid-19 lockdowns has forced Financial Advice New Zealand to move its annual conference online. MORE»

GoodReturns TV

[GRTV] What's driving adviser burnout?

Fifteen years of constant change has worn financial advisers down to the point where more than 70% of Australians in the industry were reaching the point of burnout, and we want to know what's happening here. MORE»

Investments

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KiwiSaver in colour: why it shouldn’t be the new black

Over the 2020/21 financial year, KiwiSaver fired on all cylinders but, according to Mint Asset Management head of sales and marketing David Boyle, focusing just on fees could limit its future performance potential. MORE»

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AIA's 5590 report; reduce risks - live longer

We all know that two things in life are inevitable - death and taxes - but according to new research, 90% of all New Zealand deaths are linked to behaviours that cause preventable, non-communicable diseases. MORE»

TMM Online

Mortgage advisers in line for holiday relief

Mortgage advisers could be in line for some relief when they have a holiday or need to go on medical leave. MORE»

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Fidelity Life forms new solutions and services team

Fidelity Life is transforming its support for advisers with the creation of a new team delivering solutions across the areas of advice (including advice-tech) and professional development. MORE»

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First adviser-led KiwiSaver scheme

Low profile adviser group Aurora Financial has establised a new firm with its own KiwiSaver scheme with a strong ESG focus. MORE»