The survey showed that 68% of BNZ KiwiSaver Scheme customers were very satisfied with the bank as a provider.
BNZ’s result compares well against an industry average of 46%, which Consumer NZ CEO Sue Chetwin said was disappointing.
But Chetwin said they were delighted to see BNZ, a default provider, performing so well and hope the industry in general can follow suit.
The survey also found that 76% of KiwiSaver investors wanted to know where their money was being invested and 74% would be concerned if their money was invested in the weapons industry.
Chetwin said they are pleased BNZ has a policy to ensure it doesn’t invest in companies involved in the weapons industry or tobacco products.
“This is something that clearly concerns consumers.”
Consumer NZ chooses People’s Choice winners through analysis of their surveys. Brands that are standout performers for customer satisfaction are eligible for the award.
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