It is a newly-formed role that will take responsibility for the fund manager's 300 independent financial advisers.
Geoff Motion will take the position.
He is one of NZ Funds' long-standing principals and oversees its KiwiSaver service and communication programme.
He will continue to lead the KiwiSaver team, which has introduced innovations such as projecting member balances years ahead of the statutory deadline, designing and enabling paperless contribution rate changes and rolling out NZ Funds’ financial planning software, which is complimentary to new KiwiSaver members.
“I’m really looking forward to leading a team to support and service independent financial advisers. Over the last 12 months we’ve had over 200 new advisers join our platform – we have a clear vision of what we want to offer them, a service that is second-to-none and is made up in equal parts of market leading technology and a market leading ‘personal touch’ support service.
“For the last two years NZ Funds has surveyed independent advisers in order to have its service independently rated. Our business support team has a Net Promoter Score of 46 which in the financial advisory industry is quite exceptional, so I’ve got an extremely high standard to keep. We are determined not to let the rapidly increasing number of advisers we’re working with detract from our service proposition. In fact, it’s going to be my job to take it to the next level.”
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