FSCL reports email breach
Chief executive Susan Taylor said the emails to a case manager were accessed and used to send “spoofed” emails to a few consumers, asking them to click a link that asked for a username and password, in an attempt to gain personal information.
She said, because the emails included information about the complaint the consumer had made, they appeared authentic. They did not come from an FSCL email address but were faked to look as though they did.
“We know that the third party accessed emails between an FSCL case manager and two consumers.
“Based on the way the third party used these emails, we suspect that they only accessed a few chains of emails, and did not access any attachments. It’s unlikely that they accessed your information. However, because of the way the data was accessed, we can’t confirm this.”
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