The claims team are made up of two specialist teams that manage and assist Asteron Life customers claiming on their life insurance covers.
This award was judged by the FSC on many factors including, how the team contributes to the company’s strategic goals and performance, how the team works together and how they contribute to making the lives of New Zealanders better.
Asteron says the team are committed to ensuring claims outcomes inform and influence product enhancements. An example of this is the recent enhancement to a policy where Aneurysm has been included as a ‘Full’ trauma condition, where it was previously paid as a partial benefit payment.
This was in direct response to a customer claim which highlighted an opportunity to improve the policy wording and create better outcomes for customers.
Asteron has been focused on digitisation as a strategic pillar of its business. The claims team have contributed to this with the ‘Life Claims Simplification’ project, a two-year programme in its final phase of delivery. Migrating to a more modern platform will help deliver more effective reporting management for life claims, produce richer customer and claim data for better outcomes and ultimately make doing business with Asteron Life easier.
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