ANZ will continue to sell home loans directly

ANZ chief executive Antonia Watson says she cannot see a day when the bank relies entirely on advisers for home loan origination.

“I can't (see that happening), because we've still got a bunch of smiling people in our branches and our mobile mortgage managers that will always be an important part of our business, just as advisers will always be an important part of our business.

A number of commentators have recently suggested banks will become manufacturers of home loans and outsource their mortgage distribution.

Watson says she understands why customers sometimes choose advisers; “things are getting more and more complicated, I guess, and they're looking at someone who might shop around for them. Kiwis are a little averse to doing that for themselves.