Are you a criminal?

Most advisers are happy to tell you stories of dreadful advice. Sometimes it actually is dreadful, but some isn’t, and some is merely incomplete or insufficient.

In fact often you can hear an adviser describe the work of another adviser by saying “It’s criminal” that they did such and such…I know it is just a figure of speech, but the feeling behind it suggests that, well, the adviser genuinely believes that it is criminal. That’s unfortunate, because if it really is that bad then you need to do everyone a favour and make a complaint.

Maybe we should accept that when we get to view another adviser’s handiwork we may be looking at it in quite a strange way. We may be hearing about it without the client being completely clear about the limitations they placed on the adviser, without the context of the information at the time, and with the benefit of plenty of hindsight.

Rushing out the immediate judgement may not be helpful, ether to the industry, or to you. Even if the advice were genuinely poor, this may be a decision that the client was quite involved in. Especially if the poor advice were in part the result of a limitation the client created (too little budget, too closed-minded about some types of cover), then you may be offering more of a rebuke the to the client than the former adviser. That could mean they walk away from your review, and they may not even tell you why.