Don't skip reviews: Cortesi
Many advisers have complained that the increased workload of compliance has made it hard to conduct reviews that are often not financially fruitful.
But Bruce Cortesi said one of the good things about the industry was that advisers always had the opportunity to fix something when it had not been done as well as it should have.
“If in 2000 you transacted business with a client and it was a bit rough around the edges you get to review that client every year and can correct that and improve it. One of the things I would say to advisers is that you need to have good processes. It’s extremely important to review clients every year. It’s critical.”
It would be a huge mistake to leave a client unreviewed, he said. “The policy the client has or the structure of the mortgage, if you haven’t gone back to check whether that’s still appropriate, that would be a mistake.”
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