Emotional intelligence key in robo world

Joe Maugeri, managing director of corporate relations at CFP Board, addressed the FPSB summit in Bangkok on Wednesday.

He said work done by the Digital Advice Working Group had compared the finance sector to those that had already been significantly disrupted by technology, such as healthcare. That showed that technology would not replace humans, but could be expected to replace activities.

He said financial services firms were engaged in a race to up their game in the face of technological disruption, and to move up the value chain as roboadvice became more common.

“This is a golden age at CFP, we’re seeing firms come to us, saying they need more CFP professionals.”