No rush to join Fidelity in publishing turnaround times

“We are currently in the process of exploring options around publishing our service level performance indicators,” a Southern Cross spokeswoman said.

Partners Life founder and managing director Naomi Ballantyne said her company has never published turnaround times and doesn't intend to do so because she doesn't think that's of interest to its customers, although she acknowledges it is of interest to advisers.

“I think transparency is a really good idea because it builds trust,” Ballantyne told GoodReturns.

“We don't compete on turnaround times with our advisers. We focus on consistently turning around within three days, which is a reasonable time for insurance,” in matters such as providing quotes.