[Opinion] Are life advisers required to be proactive?
Are you expected to take action to protect your clients’ interests if something unexpected happens? Can you safely ‘file clients away’ until the next scheduled review?
Like a lot of issues these days, there are no settled answers, so here is my take on this.
I suspect your obligations to your client will depend in part, on what you have agreed to do for the client in your Scope of Service Agreement (SoSA). If you and the client have agreed to regular reviews, then I’d say you have an obligation to be proactive about initiating that process, just as you should be proactively initiating anything else you have contracted to do for the client in your SoSA.
So, what about stuff your SoSA with the client may be silent on? What if you hear that your client has just had a baby? When you last saw them six months ago, they didn’t tell you they were expecting.
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