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Russell Hutchinson Opinion

Scope versus advice

Thursday 26th of April 2018

The solutions they suggest are usually bad. Implementing them is not likely to lead to a satisfied customer because if they had the expertise to solve their problems, they would have already. 
This is exemplified in really specific scope boundaries that a client may set, and refuse to negotiate.

A client that tells us exactly what kind of cover they want, how much of it, and f...

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