Special Report
The ultimate client relationship relies on…
Monday 27th of July 2020
Good communication is central to nurturing strong relationships with clients. And of course, nothing beats one-to-one interactions, be that over the phone, meeting in person, or catching up via Zoom. But as advisers know all too well, time is short, and it passes quickly.
So how do you stay connected with clients in between your one-to-one interactions? What can you put in place to ensu...
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Who is responsible for notifying policy changes?
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Clearly it would be prudent for an adviser to assist once given clear information by an insurer to assist with the communication but to extend this further. For an insurer to attempt to slide this onto an advisers plate is abdication. The adviser can not change the contract.
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