Stakeholders’ satisfaction with FMA takes a tumble

Fewer than half of respondents - 49% - in the FMA’s Ease of Doing Business Survey rated their recent interactions with the regulator as “Very Good” or “Excellent” compared to 64% in 2023.

Other survey metrics painted a similar picture of stakeholders’ falling perceptions of the FMA, with 11% fewer stakeholders rating service levels as good or excellent and 10% fewer stakeholders giving top marks to the regulator for quality of engagement.

Stakeholders’ level of comfort raising issues with the regulator remained steady, with two-thirds offering a 4 out of 5 rating. Not surprisingly the majority of those who were uncomfortable also reported dissatisfaction in their dealings with the FMA.

Wake-up call for the FMA