The fee-for-service model

Speaking on a panel about how FAPs can raise consumer confidence at the Financial Services Council conference, McQueen asked advisers in the audience: Customers can work with anyone, why should they work with you?

Enable.me offers wrap-around financial strategy and coaching services. With 10 offices around New Zealand and more than 20 coaches and advisers, it aims to create behavioural change to create better outcomes for customers.

There is an initial consultation fee of $400 including GST and potential clients can choose from six programmes depending on their circumstances and goals. Programme fees range from $2500 to $12,000.

“It has always been a fee-based service because that is how you quantify time”, says McQueen, who says her accounting background probably helped in adopting that approach.