Bank advice stepping up
Grant Gilbert said because banks were increasing their advice offerings, it was no longer always necessary for customers to seek independent mortgage or investment advice.
He said ASB had increased its wealth advisory network.
It is also increasing its lending advice numbers and will soon have 50 or 60 staff working on videophones, providing advice to customers when there are no advisers available in the branch.
The bank was the first point of call for financial services for many of its one million customers, he said. “Not all of them come to us but we are sending these people anything from a statement to proactively interacting with them.”
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