Cigna admits making error
Cigna Life has admitted to making false and/or misleading representations to customers in proceedings brought by the Financial Markets Authority.
The case centres on how it communicated and charged customers for inflation increases to premiums and cover relating to 52,363 policies.
Cigna chief executive Gail Costa says this issue impacts some Cigna policies that were in-force before it bought OnePath from ANZ. The majority of these policies are no longer on sale, she says.
The FMA alleged Cigna charged around $13.5 million in additional premiums for the increased cover that it provided. However, the issue first began in early 2013 when Cigna changed its indexation rates.
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