nib launches AI-driven symptom checker

The symptom checker enables users to input their symptoms and offers information on possible conditions, and when and where to seek care – whether that is a referral to a general practitioner (in-person or via telehealth), to monitor symptoms at home, or go to an emergency department, while also aiming to reduce the current burden on Aotearoa’s healthcare providers.
For users who are told that they should book a telehealth GP appointment, nib will offer a telehealth appointment with Tend for a limited time only. Members will be able to book an appointment with Tend through the symptom checker platform to access Tend’s nationwide online GP service via the Tend app.
nib chief medical officer, Dr Rob McGrath, said the symptom checker platform, developed by digital health company, Infermedica, was built and maintained by a team of medical experts. It has been used in more than 30 countries reaching more than 17 million users internationally, before being deployed by nib.
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