[Opinion] Why did Southern Cross cancel an interview with its CEO?

The arrangement was made around the time I was writing a series of stories for Good Returns about Southern Cross having quietly dropped a $60,000 a year benefit for non-surgical hospitalisation with scant notice to either insurance agents or policyholders.

To be clear, Southern Cross was legally within its rights to do this because a clause in its policies specifies it can do so on 30 days notice.

Southern Cross was also proactive about providing me with access to a presentation to agents and communications sent to policyholders so that I could judge for myself whether the company had provided adequate notice – I concluded that I don't think it did.

I proposed doing an audio interview with Astwick to be published on my Substack, Just the Business, and also that, if anything newsworthy came out of it, I'd write a story for Good Returns.