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Moving to digital? Operational and customer paradigms are critical
Russell Hutchinson Opinion

Moving to digital? Operational and customer paradigms are critical

A digital strategy is often seen translated as meaning ‘needs a CRM’ by those early in their technology journey. That is not necessarily true.

Russell Hutchinson
Mon, Sep 12th 2022 02:00PM

Needs analysis focus: what data do you need?

Needs analysis focus: what data do you need?

3 min read
Covid predictions – how did we do?

Covid predictions – how did we do?

2 min read
Wellbeing programmes aren’t just good for your health

Wellbeing programmes aren’t just good for your health

2 min read
Two futures for income protection cover

Two futures for income protection cover

2 min read
Mortgage cover in the ascendant

Mortgage cover in the ascendant

2 min read
How health insurance is bought these days

How health insurance is bought these days

2 min read
If you are frustrated with how long it takes to make an SOA, you are in good company

If you are frustrated with how long it takes to make an SOA, you are in good company

2 min read
The new-client conveyor-belt is broken

The new-client conveyor-belt is broken

3 min read
How do adviser businesses grow?

How do adviser businesses grow?

2 min read
What are the chances of meeting someone who needs help with their insurance?

What are the chances of meeting someone who needs help with their insurance?

2 min read
How big are financial advice businesses?

How big are financial advice businesses?

2 min read
“Finfluencers” and the law – which could include your social media posts

“Finfluencers” and the law – which could include your social media posts

4 min read
Govt's proposed income insurance scheme may hurt insurers

Govt's proposed income insurance scheme may hurt insurers

2 min read
Recent M&A activity, what is driving it and what it means

Recent M&A activity, what is driving it and what it means

2 min read
Can you do digital insurance advice with a tiny IT budget?

Can you do digital insurance advice with a tiny IT budget?

2 min read

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Good Returns was established in 1997 and was one of the first successful online publishers in New Zealand and continues to be a publishing leader. Good Returns is held in high-regard by its target audience, the financial services industry. A team of highly experienced business journalists update the site daily with topical, breaking and relevant news and views. The team is led by founder and publisher Philip Macalister.
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