Southern Cross Health Insurance – responding to member needs with important policy updates

The updates are designed to meet the changing needs of the Friendly Society’s 955,000 plus members, to improve accessibility, and to address increases in the cost of healthcare. SCHI has also re-written some of its policy documents using plain language so they’re easier to understand[1].

Regan Savage, Chief Sales and Marketing Officer for SCHI says, “Our members’ health and wellbeing is at the heart of every decision we make. As New Zealand’s most trusted health insurance brand, it’s important we continue to offer benefits our members value. We’re focused on delivering the Southern Cross vision which is to empower our members to live well for longer. We believe the changes we’re introducing will contribute to this.

“Our team has been working diligently on product improvements for the majority of our policies[2] since the end of 2022, and I’m delighted to confirm the significant mahi they have done will be in place from 22 October to benefit our members.

“While we are increasing some benefits, we are also very mindful of costs to members and we’re using our contracting tools with Affiliated Providers accordingly. We’re also making it easier for our members to engage with Southern Cross by re-writing some of our policy documents in plain language to ensure members are better informed about their cover and how to get the help they need. We are also removing excess on some benefits.