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NBNZ causes problems for brokers

The National Bank has upset brokers by not providing brokers with full information about some of the commissions it pays.

Wednesday, February 5th 2003, 6:45AM

by Jenny Ruth

National Bank is causing administrative problems for mortgage broking groups because it has stopped providing brokers with details of which ongoing trail commissions relate to which clients.

Trail commissions are small on-going payments made to brokers by lenders. They are paid to help the brokers provide support to clients.

The bank has stopped making this information available because it has legal advice that providing that information could be in breach of the Privacy and the Secret Commissions Acts.

All the information the larger broker groups are now receiving from National Bank is how much trail commission is due each broker, but not which loans the commissions are coming from.

National Bank spokeswoman Cynthia Brophy says the bank has discovered that it needs the customer’s authorisation to provide brokers with the kind of information they’re used to receiving.

"We’re concerned that we may be giving information that we shouldn’t. Until we’ve examined our own disclosure process, we won’t be sharing that information," she says.

Brophy won’t say how long it will take to sort out the problem, but those in the industry understand the problem should be solved within three months.

NZ Mortgage Brokers Association chairman Brian Berry says it's an industry-wide problem, however, other banks have taken a more relaxed attitude towards supplying the information.

As Berry sees it, the problem stems from brokers providing their clients with inadequate disclosure of both their upfront fees and ongoing trail commissions.

Most disclosure agreements with clients refer only to the upfront fees.

It is only in the past couple of years that some lenders have been offering brokers trail commissions.

"There’s a question of whether the client is aware of that," Berry says.

He says both the NZMBA and the lenders are working on a standard industry-wide solution. In a notice to brokers about the problem issued late last week, the association noted: "With regard to the National Bank’s trail payments, we note that their error rate is very low which provides some comfort. This is a difficult situation for not only brokers, but also for the National Bank, and one that they would prefer to have avoided".

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Mortgage Rates Table

Full Rates Table | Compare Rates

Lender Flt 1yr 2yr 3yr
AIA - Back My Build 6.19 - - -
AIA - Go Home Loans 8.74 7.45 7.05 6.85
ANZ 8.64 7.99 7.49 7.35
ANZ Blueprint to Build 7.39 - - -
ANZ Good Energy - - - 1.00
ANZ Special - 7.39 6.89 6.75
ASB Bank 8.64 7.39 6.89 6.65
ASB Better Homes Top Up - - - 1.00
Avanti Finance 9.15 - - -
Basecorp Finance 9.60 - - -
Bluestone 9.24 - - -
Lender Flt 1yr 2yr 3yr
BNZ - Classic - ▼7.29 ▼6.85 ▼6.65
BNZ - Green Home Loan top-ups - - - 1.00
BNZ - Mortgage One 8.69 - - -
BNZ - Rapid Repay 8.69 - - -
BNZ - Std, FlyBuys 8.69 7.95 7.65 7.45
BNZ - TotalMoney 8.69 - - -
CFML Loans 9.45 - - -
China Construction Bank - 7.09 6.75 6.49
China Construction Bank Special - - - -
Co-operative Bank - First Home Special - 7.15 - -
Co-operative Bank - Owner Occ 8.40 7.35 6.89 6.75
Lender Flt 1yr 2yr 3yr
Co-operative Bank - Standard 8.40 7.85 7.39 7.25
Credit Union Auckland 7.70 - - -
First Credit Union Special - 7.45 7.35 -
First Credit Union Standard 8.50 7.99 7.85 -
Heartland Bank - Online 7.99 6.69 6.45 6.19
Heartland Bank - Reverse Mortgage - - - -
Heretaunga Building Society 8.90 7.60 7.40 -
HSBC Premier 8.59 - - -
HSBC Premier LVR > 80% - - - -
HSBC Special - - - -
ICBC 7.85 7.05 6.85 6.59
Lender Flt 1yr 2yr 3yr
Kainga Ora 8.64 7.79 7.59 7.29
Kainga Ora - First Home Buyer Special - - - -
Kiwibank 8.50 8.35 7.89 7.65
Kiwibank - Offset 8.50 - - -
Kiwibank Special - 7.35 6.89 6.75
Liberty 8.59 8.69 8.79 8.94
Nelson Building Society 9.00 7.90 7.39 -
Pepper Money Advantage 10.49 - - -
Pepper Money Easy 8.69 - - -
Pepper Money Essential 8.29 - - -
Resimac - LVR < 80% 8.84 8.30 7.89 7.69
Lender Flt 1yr 2yr 3yr
Resimac - LVR < 90% 9.84 9.30 8.89 8.69
Resimac - Specialist Clear (Alt Doc) - - 8.99 -
Resimac - Specialist Clear (Full Doc) - - 9.49 -
SBS Bank 8.74 7.95 7.45 7.29
SBS Bank Special - 7.45 6.95 6.79
SBS Construction lending for FHB - - - -
SBS FirstHome Combo 6.19 7.05 - -
SBS FirstHome Combo - - - -
SBS Unwind reverse equity 9.95 - - -
Select Home Loans 9.24 - - -
TSB Bank 9.44 8.19 7.55 7.55
Lender Flt 1yr 2yr 3yr
TSB Special 8.64 7.39 6.75 6.75
Unity 8.64 6.99 6.85 -
Unity First Home Buyer special - - 6.45 -
Wairarapa Building Society 8.60 7.15 6.85 -
Westpac 8.64 7.89 7.49 7.25
Westpac Choices Everyday 8.74 - - -
Westpac Offset 8.64 - - -
Westpac Special - 7.29 6.89 6.65
Median 8.64 7.45 7.37 6.77

Last updated: 23 February 2024 11:59am

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