Clients complain about advisers
Financial advisers who did not explain their terms of business, in particular their fees, who did not action client requests to change or cancel policies, and issues of disclosure were some of the most common causes of complaints about advisers over the past year, IFSO says.
The Insurance and Financial Services Ombudsman has released its latest report.
"Lessons from complaints can help the industry and consumers avoid the kinds of problems we see every day," Insurance and Financial Services Ombudsman Karen Stevens said.
The report showed 314 complaints were investigated and 3227 complaint inquiries received in 2016-2017.
Of the 3227 inquiries, 98 were about financial advisers, or about 3 per cent...MORE»
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