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Refund for TSB break fees miscalculation customers

TSB Bank will repay about 2,800 customers who were inadvertently overcharged for terminating their fixed-term lending agreements.

Thursday, December 14th 2017, 12:13PM

Anna Rawlings

The bank says it has identified three errors in the way it calculated the break fee it charges for early termination from 2008 to February 2016

These errors led to some customers being overcharged and some being undercharged.

TSB reported the errors to the Commerce Commission as a potential breach of the Credit Contracts and Consumer Finance Act (CCCFA) in April 2016.

Commissioner Anna Rawlings says she is pleased that TSB reported itself to the Commission once the issue was identified.

“TSB has fully co-operated with our investigation and it says the break fee calculation errors were unintentional.”

Rawlings says TSB is paying refunds to affected customers and is writing to customers who are entitled to a refund, but it will not claiming money from those it undercharged.

“It is also using its website to alert customers that it had inadvertently overcharged break fees on some affected loans.

“It will certify to the Commission that the necessary customer refunds have been made.”

 

Tags: commerce commission fees TSB

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AIA - Back My Build 5.44 - - -
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ANZ 7.89 6.59 6.29 6.29
ANZ Blueprint to Build 7.39 - - -
ANZ Good Energy - - - 1.00
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BNZ - Mortgage One 7.94 - - -
BNZ - Rapid Repay 7.94 - - -
BNZ - Std 7.94 5.99 5.69 5.69
BNZ - TotalMoney 7.94 - - -
CFML 321 Loans 6.20 - - -
CFML Home Loans 6.45 - - -
CFML Prime Loans 8.25 - - -
CFML Standard Loans 9.20 - - -
China Construction Bank - 7.09 6.75 6.49
China Construction Bank Special - - - -
Co-operative Bank - First Home Special - 5.79 - -
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Co-operative Bank - Owner Occ 7.65 5.99 5.75 5.69
Co-operative Bank - Standard 7.65 6.49 6.25 6.19
Credit Union Auckland 7.70 - - -
First Credit Union Special - 6.40 6.10 -
First Credit Union Standard 8.50 7.00 6.70 -
Heartland Bank - Online 7.49 5.65 5.55 5.55
Heartland Bank - Reverse Mortgage - - - -
Heretaunga Building Society 8.90 ▼6.75 ▼6.40 -
ICBC 7.49 5.99 5.65 5.59
Kainga Ora 8.39 7.05 6.59 6.49
Kainga Ora - First Home Buyer Special - - - -
Lender Flt 1yr 2yr 3yr
Kiwibank 7.75 6.89 6.59 6.49
Kiwibank - Offset 8.25 - - -
Kiwibank Special 7.75 5.99 5.69 5.69
Liberty 8.59 8.69 8.79 8.94
Nelson Building Society 8.44 ▼5.95 6.09 -
Pepper Money Advantage 10.49 - - -
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SBS Bank Special - 6.15 5.69 5.69
SBS Construction lending for FHB - - - -
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SBS FirstHome Combo 5.44 5.15 - -
SBS FirstHome Combo - - - -
SBS Unwind reverse equity 9.75 - - -
TSB Bank 8.69 ▼6.49 6.49 6.49
TSB Special 7.89 ▼5.69 5.69 5.69
Unity 7.64 5.99 5.69 -
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Wairarapa Building Society 8.10 ▼6.05 5.79 -
Westpac 8.39 6.89 6.39 6.39
Westpac Choices Everyday 8.49 - - -
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Westpac Special - 6.29 5.79 5.79
Median 7.99 6.02 5.79 5.69

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