About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds Other Sites:   tmmonline.nz  |   landlords.co.nz
Last Article Uploaded: Monday, December 10th, 10:20PM
rss
Latest Headlines

100,000 ANZ customers under-charged interest

A faulty loan calculator used by ANZ three years ago caused 100,000 customers to be under-charged interest on home, personal, and commercial loans, it has emerged.

Wednesday, May 9th 2018, 3:22PM

by Dan Dunkley

ANZ has pledged $10 million for customers affected by the faulty calculator, which was used to calculate some loan repayments between June 2015 and May 2016.

The problems date back to June 2015 when the lender introduced a new calculator to work out repayments for people who had changed their loans. The faulty system meant the bank did not charge customers interest between the first of the month and the day in the month the loan was changed.

Roughly 100,000 customers underpaid interest over the period, according to ANZ spokesman Stefan Herrick. Herrick said: “We needed to understand the issue properly before we could put it right. This involved understanding who was impacted and how – which involved asking Deloitte to review this with us – and developing a plan to put things right for any impacted customers.”

Herrick said ANZ customers underpaid roughly $2 on average and the problems only affected customers during the month people changed their loans. The bank has pledged to cover the interest shortfall and expects costs to reach $10 million.

ANZ contacted the Commerce Commission in June 2017 following an internal investigation into the errors, blamed on computer code. Herrick said the bank was “openly engaging with them as we’ve worked through putting our customers right”.

He added: “We identified the problem, fixed it, informed the regulator and are putting customers right. No customers will be out of pocket.”

The Commerce Commission is conducting its own investigation into the affair. A spokeswoman said: “In June 2017 ANZ reported an issue to us relating to their loan calculator. We have an open investigation into the matter and cannot comment further at this time.”

Tags: ANZ commerce commission

« General Finance founders target funding gap with EMortgageWhat Orr said in his first OCR announcement [+AUDIO] »

Special Offers

Comments from our readers

No comments yet

Sign In to add your comment

 

print

Printable version  

print

Email to a friend
News Bites
Latest Comments
Subscribe Now

Mortgage Rates Newsletter

Daily Weekly

Previous News

MORE NEWS»

Most Commented On
Mortgage Rates Table

Full Rates Table | Compare Rates

Lender Flt 1yr 2yr 3yr
ANZ 5.79 4.55 4.79 4.99
ANZ Special - 4.05 4.29 4.49
ASB Bank 5.80 4.44 4.69 4.89
ASB Bank Special - 3.95 4.29 4.49
BNZ - Mortgage One 6.50 - - -
BNZ - Rapid Repay 5.95 - - -
BNZ - Special - 4.10 4.29 4.49
BNZ - Std, FlyBuys 5.90 4.69 4.79 4.99
BNZ - TotalMoney 5.90 - - -
Credit Union Auckland 6.70 - - -
Credit Union Baywide 6.15 5.20 5.25 -
Lender Flt 1yr 2yr 3yr
Credit Union North 6.45 - - -
Credit Union South 6.45 - - -
Finance Direct - - - -
First Credit Union 5.85 - - -
Heartland 6.70 7.00 7.25 7.85
Heartland Bank - Online - - - -
Heretaunga Building Society 5.75 4.70 4.85 -
Housing NZ Corp 5.80 4.69 4.79 4.79
HSBC Premier 5.89 3.99 4.19 4.69
HSBC Premier LVR > 80% - 3.79 - -
HSBC Special - - - -
Lender Flt 1yr 2yr 3yr
ICBC 5.80 4.59 4.69 5.09
Kiwibank 5.80 4.55 4.69 4.99
Kiwibank - Capped - - - -
Kiwibank - Offset 5.80 - - -
Kiwibank Special - 4.05 4.29 4.49
Liberty 5.69 - - -
Napier Building Society - - - -
Nelson Building Society 6.10 5.10 5.45 -
Resimac 5.30 4.86 4.94 5.30
RESIMAC Special - - - -
SBS Bank 5.89 4.85 5.05 4.49
Lender Flt 1yr 2yr 3yr
SBS Bank Special - 4.19 3.95 4.49
Sovereign 5.90 4.45 4.69 4.89
Sovereign Special - 3.95 4.29 4.49
The Co-operative Bank - Owner Occ 5.75 4.10 4.35 4.49
The Co-operative Bank - Standard 5.75 4.60 4.85 4.99
TSB Bank 5.80 4.45 4.69 4.99
TSB Special - 3.95 4.19 4.49
Wairarapa Building Society 5.70 4.85 4.99 -
Westpac 5.95 4.69 4.79 5.19
Westpac - Offset 5.95 - - -
Westpac Special - 4.15 4.29 4.59
Median 5.89 4.50 4.69 4.79

Last updated: 2 December 2018 8:39pm

News Quiz

The maximum remuneration model for Australian life insurance advisers is to be set at what?

Upfront 40% + trail 20%

Upfront 50% + trail 10%

Upfront 50% + trail 20%

Upfront 60% + trail 10%

Upfront 60% + trail 20%

MORE QUIZZES »

About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox
 
Site by Web Developer and eyelovedesign.com