ANZ talks Home Loan Coaches

Last month ANZ launched the scheme aimed at guiding customers — particularly first-time buyers — through the home-buying process. The bank’s 450 lending advisers have undergone additional training to give customers advice about the market, budgeting and legal help.

Why did ANZ come up with Home Loan Coaches?

“It was born out of research into the first home buyer’s market. Many genuinely don’t have an idea about what they are doing and don’t necessarily have an advocate in their corner. It leads to frustration and many buyers’ expectations are not aligned with reality. The role of the coach is getting alongside customers and reframing their sense of reality and what options are available.”

What advice do Home Loan Coaches offer?