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TSB appoints new chief executive

TSB's new chief executive comes from The Warehouse Financial Services Group.

Wednesday, July 4th 2018, 10:41AM

The New Plymouth-based bank has appointed Donna Cooper as its new chief executive after the retirement of long-serving CEO Kevin Murphy..

Cooper was previously chief executive of The Warehouse Financial Services Group, and prior to that director and general manager of Baycorp Holdings (NZ), following more than a decade working internationally with American Express. Her tenure in each role was distinguished by her delivery of strategic priorities through collaborative leadership and building a customer-focussed culture.

TSB Board chairman John Kelly says Cooper brings to the role the right range of skills and experience needed as the bank implements its growth strategy and continues to evolve to meet customer expectations in the context of a changing banking landscape.

“Our priority in appointing TSB’s new CEO was demonstrable leadership capability to contribute to our vision, drive strategy execution through technology and customer-led innovation, and build relationships with all of the bank’s stakeholders.

“The appointment of Ms Cooper to the role ticks all of those boxes. It also enables us to benefit from a fresh perspective at a time when the spotlight is on banks to put customer interests first,” Kelly said in a statement.

“Ms Cooper’s proven, authentic leadership style is exactly what we need in further developing the relationships we have with our employees, communities and customers.”

Cooper says that TSB’s reputation for customer service excellence was a major attraction, along with the bank’s unique position as a wholly NZ-owned bank that has remained true to its community roots while growing nationwide to become the country’s seventh largest retail bank.

“TSB’s focus on customers is fundamental to its ongoing success, and this aligns closely with my values and experience. I look forward to working with a team that is genuinely passionate about the bank’s customer service leadership,” she says.
 

Tags: TSB

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Lender Flt 1yr 2yr 3yr
AIA - Back My Build 6.19 - - -
AIA - Go Home Loans 8.74 7.14 6.75 ▼6.39
ANZ 8.64 7.74 7.39 7.25
ANZ Blueprint to Build 7.39 - - -
ANZ Good Energy - - - 1.00
ANZ Special - 7.14 6.79 6.65
ASB Bank 8.64 7.14 6.75 ▼6.39
ASB Better Homes Top Up - - - 1.00
Avanti Finance 9.15 - - -
Basecorp Finance 9.60 - - -
Bluestone 9.24 - - -
Lender Flt 1yr 2yr 3yr
BNZ - Classic - ▼7.14 6.79 6.65
BNZ - Green Home Loan top-ups - - - 1.00
BNZ - Mortgage One 8.69 - - -
BNZ - Rapid Repay 8.69 - - -
BNZ - Std, FlyBuys 8.69 ▼7.74 7.39 7.25
BNZ - TotalMoney 8.69 - - -
CFML Loans 9.45 - - -
China Construction Bank - 7.09 6.75 6.49
China Construction Bank Special - - - -
Co-operative Bank - First Home Special - ▼6.79 - -
Co-operative Bank - Owner Occ 8.40 ▼6.99 6.79 6.65
Lender Flt 1yr 2yr 3yr
Co-operative Bank - Standard 8.40 ▼7.49 7.29 7.15
Credit Union Auckland 7.70 - - -
First Credit Union Special - 7.45 7.35 -
First Credit Union Standard 8.50 7.99 7.85 -
Heartland Bank - Online 7.99 6.89 6.55 6.35
Heartland Bank - Reverse Mortgage - - - -
Heretaunga Building Society 8.90 7.60 7.40 -
HSBC Premier 8.59 - - -
HSBC Premier LVR > 80% - - - -
HSBC Special - - - -
ICBC 7.85 7.05 ▼6.69 6.59
Lender Flt 1yr 2yr 3yr
Kainga Ora 8.64 7.79 7.39 7.25
Kainga Ora - First Home Buyer Special - - - -
Kiwibank 8.50 ▼7.99 7.79 7.55
Kiwibank - Offset 8.50 - - -
Kiwibank Special - ▼6.99 6.79 6.65
Liberty 8.59 8.69 8.79 8.94
Nelson Building Society 9.00 7.75 7.35 -
Pepper Money Advantage 10.49 - - -
Pepper Money Easy 8.69 - - -
Pepper Money Essential 8.29 - - -
Resimac - LVR < 80% 8.84 8.09 7.59 7.29
Lender Flt 1yr 2yr 3yr
Resimac - LVR < 90% 9.84 9.09 8.59 8.29
Resimac - Specialist Clear (Alt Doc) - - 8.99 -
Resimac - Specialist Clear (Full Doc) - - 9.49 -
SBS Bank 8.74 ▼7.74 7.29 6.59
SBS Bank Special - ▼7.14 6.69 5.99
SBS Construction lending for FHB - - - -
SBS FirstHome Combo 6.19 ▼6.14 - -
SBS FirstHome Combo - - - -
SBS Unwind reverse equity 9.95 - - -
Select Home Loans 9.24 - - -
TSB Bank 9.44 7.79 7.55 7.45
Lender Flt 1yr 2yr 3yr
TSB Special 8.64 6.99 6.75 6.65
Unity 8.64 6.99 6.79 -
Unity First Home Buyer special - 6.55 6.45 -
Wairarapa Building Society 8.60 6.95 6.85 -
Westpac 8.64 7.89 7.35 7.25
Westpac Choices Everyday 8.74 - - -
Westpac Offset 8.64 - - -
Westpac Special - 7.29 6.75 6.65
Median 8.64 7.21 7.29 6.65

Last updated: 17 May 2024 9:41am

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