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Last Article Uploaded: Friday, December 3rd, 9:22PM

Mortgages

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Advisers face tough environment due to Covid

The mortgage industry had to work harder to help people buffeted by economic turmoil to switch their mortgage arrangements, a webinar on product replacement has been told.

Tuesday, October 26th 2021, 9:27AM

Already, that was putting a lot of pressure both on customers and on their financial advisers. 

Pepper Money national sales manager Michelle Sargeant told a Financial Advice webinar said everyone in the industry was experiencing these difficulties.

“When we think of the environment we are in now, with Covid, people are either losing jobs or being employed in new jobs and there is a lot of emotion and disappointment in that."

“People's hours are being reduced, causing a strain on the family in terms of meeting their budgets ….. people are still having babies and getting married and also unfortunately, divorced.”  

Sargeant said all these factors were creating a tense environment in the industry. 

People were being driven by economic hardship to switch mortgage products or adjust existing ones to make monthly or fortnightly payments less of a burden.  And mortgage advisers had a crucial role in helping families through these problems.

To achieve this it was vital that advisers got to know a family to be able to help them get through their troubles. 

“We do need to start smartening our act …. so that we can help provide more solutions for families.” 

Sargeant said dealing with troubles like these often required a lot of sensitivity on the part of the adviser.

“If you have gone through an event in your life …. it can be a tough conversation to have.   You might be embarrassed about what has happened … and some people in the community don't like to talk about situations financially.

“But as a community, we need to encourage people to have these conversations because the only way you can learn is to talk.”

Tags: Financial Advice New Zealand Pepper Money

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Full Rates Table | Compare Rates

Lender Flt 1yr 2yr 3yr
AIA ▲4.60 3.65 4.35 4.69
ANZ 4.79 4.25 4.95 5.35
ANZ Blueprint to Build 2.03 - - -
ANZ Special - 3.65 4.35 4.75
ASB Back My Build ▲2.29 - - -
ASB Bank ▲4.60 3.65 4.35 4.69
Avanti Finance 4.55 - - -
Basecorp Finance 5.49 - - -
Bluestone 3.74 3.54 3.89 4.09
BNZ - Classic - 3.65 4.35 4.69
BNZ - Mortgage One 5.15 - - -
Lender Flt 1yr 2yr 3yr
BNZ - Rapid Repay 4.95 - - -
BNZ - Std, FlyBuys 4.95 4.25 4.95 5.29
BNZ - TotalMoney 4.95 - - -
CFML Loans ▲5.35 - - -
China Construction Bank 4.49 4.70 4.80 4.95
China Construction Bank Special - 2.65 2.65 2.80
Credit Union Auckland 5.95 - - -
First Credit Union Special 5.85 3.59 4.09 -
Heartland Bank - Online 2.25 1.85 2.35 2.65
Heretaunga Building Society 5.25 4.00 4.60 -
HSBC Premier 4.49 2.19 2.45 2.69
Lender Flt 1yr 2yr 3yr
HSBC Premier LVR > 80% - - - -
HSBC Special - 2.25 - -
ICBC 4.15 3.29 3.85 4.19
Kainga Ora 4.43 2.88 3.28 3.59
Kainga Ora - First Home Buyer Special - 2.25 - -
Kiwibank ▲4.25 ▲4.54 ▲5.20 ▲5.54
Kiwibank - Offset ▲4.25 - - -
Kiwibank Special ▲4.25 ▲3.69 ▲4.35 ▲4.69
Liberty 4.84 - - -
Nelson Building Society 4.95 ▲4.29 ▲4.85 -
Pepper Essential 4.79 - - -
Lender Flt 1yr 2yr 3yr
Resimac 3.39 3.54 3.89 4.09
SBS Bank 4.79 3.65 4.19 4.25
SBS Bank Special - 3.15 3.69 3.75
Select Home Loans 3.49 3.34 2.99 3.34
The Co-operative Bank - First Home Special - ▲3.45 - -
The Co-operative Bank - Owner Occ ▲4.75 ▲3.65 ▲4.35 ▲4.69
The Co-operative Bank - Standard ▲4.75 ▲4.15 ▲4.85 ▲5.19
TSB Bank 5.34 4.09 4.74 4.99
TSB Special 4.54 3.29 3.94 4.19
Unity 5.65 4.15 4.60 -
Wairarapa Building Society 4.99 ▲3.65 ▲4.05 -
Lender Flt 1yr 2yr 3yr
Westpac 5.09 ▲4.29 4.95 5.29
Westpac - Offset 5.09 - - -
Westpac Special - ▲3.69 4.35 4.69
Median 4.77 3.65 4.35 4.69

Last updated: 3 December 2021 8:16am

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