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Kiwibank facing criminal charges

The Commerce Commission has filed criminal charges against Kiwibank alleging systemic breaches of the Fair Trading Act.

Tuesday, June 11th 2024, 12:55PM

The breaches relate to issues that resulted in more than $7 million being incorrectly charged to more than 36,000 customers for fees and interest rates in relation to home loans, credit cards and overdrafts over several years.

Commerce Commission deputy chairwoman Anne Callinan says these are serious charges stemming from multiple errors in Kiwibank’s manual and electronic systems which resulted in the bank misrepresenting what customers owed.

“In the commission’s view these are longstanding, systemic breaches of the Fair Trading Act, some of which date back to Kiwibank’s inception in 2002,” Callinan says.

“Lenders must have processes in place to ensure consumers are getting a fair deal and are charged what was advertised to them.”

The commission expects banks to make the necessary investment in systems that support compliance obligations so they get things right for consumers, she says.

The issues were first identified by Kiwibank and reported to the commission. Callinan says Kiwibank has been contacting customers and is progressively refunding about $7 million in overcharges.

The criminal charges relate specifically to overcharging from 2019 onwards. As this case is now before the court, the commission says it can make no comment further.

Tags: Kiwibank

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Lender Flt 1yr 2yr 3yr
AIA - Back My Build 5.94 - - -
AIA - Go Home Loans 8.49 ▼6.19 ▼5.69 ▼5.69
ANZ ▼7.89 ▼6.59 6.29 6.29
ANZ Blueprint to Build 7.39 - - -
ANZ Good Energy - - - 1.00
ANZ Special - ▼5.99 5.69 5.69
ASB Bank ▼7.89 ▼6.19 ▼5.69 ▼5.69
ASB Better Homes Top Up - - - 1.00
Avanti Finance 8.90 - - -
Basecorp Finance 9.60 - - -
BNZ - Classic - ▼5.99 ▼5.69 ▼5.69
Lender Flt 1yr 2yr 3yr
BNZ - Mortgage One ▼7.94 - - -
BNZ - Rapid Repay ▼7.94 - - -
BNZ - Std ▼7.94 ▼5.99 ▼5.69 ▼5.69
BNZ - TotalMoney ▼7.94 - - -
CFML 321 Loans 6.70 - - -
CFML Home Loans 6.95 - - -
CFML Prime Loans 8.75 - - -
CFML Standard Loans 9.70 - - -
China Construction Bank - 7.09 6.75 6.49
China Construction Bank Special - - - -
Co-operative Bank - First Home Special - 5.99 - -
Lender Flt 1yr 2yr 3yr
Co-operative Bank - Owner Occ ▼7.65 6.19 5.75 5.69
Co-operative Bank - Standard ▼7.65 6.69 6.25 6.19
Credit Union Auckland 7.70 - - -
First Credit Union Special - ▼6.40 6.10 -
First Credit Union Standard 8.50 ▼7.00 6.70 -
Heartland Bank - Online ▼7.49 ▼5.99 ▼5.59 ▼5.69
Heartland Bank - Reverse Mortgage - - - -
Heretaunga Building Society 8.90 7.00 6.50 -
ICBC 7.49 6.15 5.69 5.69
Kainga Ora 8.39 7.05 6.59 6.49
Kainga Ora - First Home Buyer Special - - - -
Lender Flt 1yr 2yr 3yr
Kiwibank ▼7.75 ▼7.09 ▼6.59 ▼6.49
Kiwibank - Offset 8.25 - - -
Kiwibank Special 7.75 ▼6.19 ▼5.69 ▼5.69
Liberty 8.59 8.69 8.79 8.94
Nelson Building Society 8.75 6.69 6.19 -
Pepper Money Advantage 10.49 - - -
Pepper Money Easy 8.69 - - -
Pepper Money Essential 8.29 - - -
SBS Bank 8.49 6.95 6.29 6.29
SBS Bank Special - 6.35 5.69 5.69
SBS Construction lending for FHB - - - -
Lender Flt 1yr 2yr 3yr
SBS FirstHome Combo 5.94 5.45 - -
SBS FirstHome Combo - - - -
SBS Unwind reverse equity 9.95 - - -
TSB Bank ▼8.69 ▼6.79 ▼6.49 ▼6.49
TSB Special ▼7.89 ▼5.99 ▼5.69 ▼5.69
Unity 8.64 6.29 5.79 -
Unity First Home Buyer special - 6.20 - -
Wairarapa Building Society 8.50 6.50 5.89 -
Westpac 8.39 6.89 6.39 6.39
Westpac Choices Everyday 8.49 - - -
Westpac Offset 8.39 - - -
Lender Flt 1yr 2yr 3yr
Westpac Special - 6.29 5.79 5.79
Median 8.29 6.32 5.89 5.69

Last updated: 15 October 2024 9:12am

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