New chief operating officer for Fidelity Life

A former Sovereign manager has been appointed to the role of chief operating officer at Fidelity Life.

Thursday, June 13th 2019, 9:41AM

Katherine Johnson will replace Neale Watling, who is retiring after 17 years with the insurer.

Chief executive Nadine Tereora said Johnson's wealth of experience made her an ideal candidate for the key role.

“Kath’s passionate about putting customers first and has proven experience running large, complex operations teams in the financial services industry. I’m delighted to welcome her to the team.

“She’ll play a pivotal role as we continue to set the business up for a sustainable and successful future, with the customer at the centre of everything we do.”

She will join Fidelity Life in August 2019 from her current role as executive general manager claims at Gallagher Bassett. Prior to Gallagher Bassett she held various senior operations management roles with Sovereign.

Johnson will report to Nadine and join the executive team.

Johnson will oversee the offer, underwriting, new business, customer services and claims teams, replacing Neale Watling who’s retiring after a 17-year stint at Fidelity Life.

“Neale’s a legend here and hugely respected throughout the industry,” Tereora said.

“I’d like to thank him for all he’s done at Fidelity Life, but it won’t be goodbye just yet as Neale will continue working in the business, albeit in a part-time capacity for the coming months.”

Tags: Fidelity Life