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Make sure customers understand product: ISO

Something as simple as a customer not completely understanding the insurance product they purchase can lead to a complaint, the Insurance and Savings Ombudsman says.

Tuesday, September 23rd, 6:00AM

The ISO has released its latest annual report, which shows the scheme resolved its highest number of complaints since 1998 – a total of 300 complaint investigations and 3215 inquiries.

Sixty-two per cent of complaints related to general insurance.

Only a small number related to financial advisers, she said.

But the second-largest number of complaints related to health, life and disability insurance, at 31%...MORE»

Advisers' role to grow: Tynan

Monday, September 15th, 4:16PM

Advisers’ role in health insurance is likely to grow over the coming years, Southern Cross Health Society chief executive Peter Tynan says.


Insurers need to self-regulate advisers before it’s too late

Wednesday, September 10th, 7:32PM

Newpark managing director Darren Gannon says the insurance sector needs to regulate itself before it’s too late.



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Perceptions about the price of life insurance

Wednesday, September 10th, 11:05AM

The quick approach to price comparison on life insurance is both entirely understandable, and dumb.


AIA changes commission, clawback structure

Friday, September 5th, 10:25AM

AIA is increasing its standard commission rates and changing its clawback structure.


Partners drops shadow share scheme

Wednesday, September 3rd, 6:00AM

Partners Life is winding up its shadow share offer to advisers.


AMP well-positioned for insurance tax changes

Friday, August 22nd, 7:11AM

AMP has posted a solid result for the six-months to June 30, as it prepares for the change in life insurance taxation rules next year. Managing director warns there is pressure ahead, especially in the distribution space.


It's always the adviser's fault - not

Thursday, August 21st, 9:17AM



Strategy Thoughts

Tip from the top

Fidelity Income Protection
Changes to the wording make it easier to issue policies, but advisers should be careful about proof of income.

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  • Naylor: Time to rename advisers
    “I agree that it is time to start looking at how the labels and designations work, as in my experience, the public have no...”
    10 hours ago by Carey Church
  • The perfect performance fee: Part One
    “Good article John and points that all AFA's need to be aware of. Always makes me laugh when you see the differences between...”
    12 hours ago by Richard Harden
  • Naylor: Time to rename advisers
    “Thanks Mike. I wonder if the extensive consultation process involved consumers - who still lump all industry components into...”
    15 hours ago by Pragmatic
  • Naylor: Time to rename advisers
    “@keith: agree, that was suggested to the then minister, simon power. @m naylor: think outside the box. my suggestion then...”
    15 hours ago by w k
  • Naylor: Time to rename advisers
    “Would it be out there if we had a designation "Insurance Adviser". I know this might be a radical departure from AFA & RFA...”
    16 hours ago by Ron Flood
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