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Who should worry about the FMA's focus on churn?

Sunday, December 14th, 2:28PM

The headlines focused on RFAs but it is not just RFAs that need to worry. Any organisation or adviser that replaces business and doesn’t follow the recommended process, designed to protect consumers from the harmful effects of churn, should be concerned.

Take KiwiSaver as an example. Ask any advisers that have many KiwiSaver clients who replaces most KiwiSaver business. It is QFEs. KiwiSaver and Insurance mis-selling are essentially introduced into the FMA’s recent report in the same breath...MORE»

Commission regulation 'not the answer to churn'

Tuesday, December 9th, 6:00AM

There are claims that changing commission models will not address concerns about churn on either side of the Tasman.

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Website encourages churn

Monday, November 17th, 6:00AM

The man behind the merger of Guardian Trust and Perpetual Trust is causing waves in Australia with a site that pays commissions to customers rather than advisers, and essentially encourages churn.

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OnePath tweaks products

Friday, November 14th, 6:00AM

OnePath Life has introduced two new income protection covers and a new redundancy cover to meet adviser and consumer demand.

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Cut insurance costs with KiwiSaver

Thursday, November 13th, 6:00AM

New Zealanders could slash their life insurance premiums by up to 75% if they were able to access cover via their KiwiSaver accounts, the chief executive of a transtasman advice firm says.

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Asteron takes out gong, again

Monday, November 10th, 10:59AM

Asteron Life has been named life insurance company of the year, for the second consecutive year, by the Australian and New Zealand Institute of Insurance and Finance.

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200% commissions raise eyebrows

Wednesday, November 5th, 6:00AM

If 200% upfront commissions are still producing healthy profits for life companies, it’s questionable whether they’ll come down, one industry expert says.

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Decline in health insurance rates stabilising

Monday, November 3rd, 1:41PM

Falling rates of health insurance in New Zealand appear to be stabilising, the latest Health Funds Association figures show.

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Strategy Thoughts

Tip from the top

Fidelity Income Protection
Changes to the wording make it easier to issue policies, but advisers should be careful about proof of income.

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