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Last Article Uploaded: Tuesday, September 23rd, 8:20PM
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Make sure customers understand product: ISO

Something as simple as a customer not completely understanding the insurance product they purchase can lead to a complaint, the Insurance and Savings Ombudsman says.

Tuesday, September 23rd, 6:00AM

The ISO has released its latest annual report, which shows the scheme resolved its highest number of complaints since 19998 – a total of 300 complaint investigations and 3215 inquiries.

Sixty-two per cent of complaints related to general insurance.

Only a small number related to financial advisers, she said.

But the second-largest number of complaints related to health, life and disability insurance, at 31%...MORE»

Advisers' role to grow: Tynan

Monday, September 15th, 4:16PM

Advisers’ role in health insurance is likely to grow over the coming years, Southern Cross Health Society chief executive Peter Tynan says.

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Insurers need to self-regulate advisers before it’s too late

Wednesday, September 10th, 7:32PM

Newpark managing director Darren Gannon says the insurance sector needs to regulate itself before it’s too late.

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Previous News

Perceptions about the price of life insurance

Wednesday, September 10th, 11:05AM

The quick approach to price comparison on life insurance is both entirely understandable, and dumb.

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AIA changes commission, clawback structure

Friday, September 5th, 10:25AM

AIA is increasing its standard commission rates and changing its clawback structure.

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Partners drops shadow share scheme

Wednesday, September 3rd, 6:00AM

Partners Life is winding up its shadow share offer to advisers.

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AMP well-positioned for insurance tax changes

Friday, August 22nd, 7:11AM

AMP has posted a solid result for the six-months to June 30, as it prepares for the change in life insurance taxation rules next year. Managing director warns there is pressure ahead, especially in the distribution space.

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It's always the adviser's fault - not

Thursday, August 21st, 9:17AM

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Strategy Thoughts

Tip from the top

Fidelity Income Protection
Changes to the wording make it easier to issue policies, but advisers should be careful about proof of income.

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    “I strongly disagree with the David's on this one. I suspect that this is the first step towards pushing everyone up to AFA...”
    9 hours ago by Jenny Campbell
  • RFA requirements 'inadequate'
    “It would help if more people had a better understanding of applicable fiduciary obligations. Blah, blah, blah, ...record...”
    12 hours ago by btw
  • RFA requirements 'inadequate'
    “Well said Carey. I'd be interested in David's response...”
    14 hours ago by Pragmatic
  • RFA requirements 'inadequate'
    “I agree with David and David that this is an issue that needs a lot more discussion. A recent experience has highlighted...”
    16 hours ago by Carey Church
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    “@Dr. Taylor. Dave Mason from BNZ here. BNZ has no restrictions on produce being on house as we do not manufacture. We prefer...”
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